Merchant information
DETAILS OF THE MERCHANT AND INFORMATION SOCIETY SERVICE SUPPLIER
1. PURPOSE OF THIS INFORMATION
1.1.
This page contains the identification, registration and contact details of the company that operates Lean Champions Platform and Lean Champions Store and offers physical goods, digital content, digital services, platform access, training and other services through them.
1.2.
This information is provided to ensure easy, direct and permanent access to the Merchant’s details.
1.3.
This page shall apply together with:
1) the Terms and Conditions;
2) The privacy policy;
3) Cookies Policy;
4) Delivery and payment policy;
5) The policy on the right of withdrawal;
6) Return policy;
7) The complaint policy;
8) withdrawal form;
9) the information published on the page of the specific product or service;
10) the confirmation of the specific order.
2. Name and legal form
2.1.
The Merchant and supplier of the services is:
LEAN BULGARIA OOD
2.2.
The company’s name in Latin characters is:
LEAN BULGARIA OOD
2.3.
The legal form of the company is a limited liability company.
2.4.
In these legal documents, the company can be referred to as:
1) „ЛИЙН БЪЛГАРИЯ ООД“;
2) the “Merchant”;
3) “the Supplier”;
4) the “Controller”, when acting as a controller of personal data;
5) “we”, “us” or “our”.
3. Registration data
3.1.
LEAN BULGARIA OOD is entered in the Commercial Register and the Register of Non-Profit Legal Entities maintained by the Registry Agency under the Ministry of Justice of the Republic of Bulgaria.
3.2.
Unified Identification Code (UIC):
203317933
3.3.
The UIC is the company’s official registration identifier.
3.4.
The company’s current status can be checked using its UIC in the public Commercial Register search.
3.5.
In the event of a discrepancy caused by a technical or typographical error on this page, the facts officially entered in the Commercial Register prevail, without limiting the Customer’s rights under an existing contract.
4. VAT registration
4.1.
LEAN BULGARIA OOD is registered under the Value Added Tax Act.
4.2.
VAT identification number:
BG203317933
4.3.
A price addressed to a Consumer is shown as a final price including applicable value added tax and other mandatory taxes and fees, unless the law requires otherwise.
4.4.
Delivery costs and other additional costs shall be shown separately before sending the order where they are not included in the declared price.
5. Registered office and business address
5.1.
Registered office:
Republic of Bulgaria, Sofia
5.2.
Official registered address:
Republic of Bulgaria
Postal code: 1700
Sofia
Studentski district
55 Prof. Kiril Popov Street
Entrance A
floor 1
Apartment 4
5.3.
The address in the preceding clause is the official registered address entered in the Commercial Register.
5.4.
The address may be used for official written correspondence to the company.
5.5.
If a separate address is published for returning goods, submitting a complaint or another specific procedure, use the address stated in the relevant policy or the written instructions for that case.
5.6.
Before sending a physical parcel, the Customer should check the current address published on the “Returns” page or provided in the written confirmation of their request.
5.7.
A parcel must not be sent to myPOS, Econt, a bank, an external trainer, author, developer or another supplier unless LEAN BULGARIA OOD has provided explicit written instructions.
5.8.
Publishing the registered address does not automatically mean that a physical shop with regular opening hours for visitors operates there.
5.9.
Visits in person and the on-site handover of documents or goods require prior arrangement and confirmation by the Merchant.
6. Management and representation
6.1.
The officially registered manager and representative of the company is:
Todor Neychev Neychev
6.2.
The company is represented according to the current circumstances in the Commercial Register.
6.3.
An employee, trainer, author, consultant, technical supplier, courier, payment operator or other partner may not assume obligations on behalf of the company beyond the powers conferred on it.
6.4.
An individual arrangement which amends the published terms should be confirmed in writing by a duly authorised person.
7. Official contact details
7.1.
Official email address:
admin@leanchampionscommunity.com
7.2.
Official phone:
+359 896 060 911
7.3.
Official website of Lean Champions Platform and Lean Champions Store:
leanchampionscommunity.com
7.4.
Official e-mail can be used for:
1) general enquiries;
2) questions concerning products and services;
3) questions about orders;
4) questions concerning payments;
5) questions about deliveries;
6) exercising the right of withdrawal;
7) questions about returns;
8) making a claim;
9) technical support;
10) questions concerning training;
11) questions concerning invoices;
12) requests concerning personal data;
13) security reports;
14) other official correspondence.
7.5.
The phone can be used to obtain information and assistance.
7.6.
Where the law, contract or specific procedure requires a verifiable written statement, it is advisable to send it through electronic form, e-mail, mail or courier.
7.7.
An oral conversation does not replace a written withdrawal notice, complaint or other statement where the request made cannot be reliably established from the conversation’s content.
7.8.
Electronic communications may be sent at any time.
7.9.
Messages received are handled on working days within a reasonable period appropriate to their nature, complexity and the checks required.
7.10.
No continuous telephone service, immediate response or service is promised beyond the announced organisational capability of the company.
8. Electronic contact form
8.1.
Where an electronic contact form is available on the Platform, it may be used as an additional channel for communication.
8.2.
The form may require:
1) name;
2) email address;
3) telephone when needed;
4) subject;
5) content of the message;
6) order number;
7) attachments;
8) other information needed to deal with the matter.
8.3.
After successful sending the system can provide confirmation on the screen or by email.
8.4.
When the user does not receive confirmation and the matter is urgent, he may use the official email or phone.
8.5.
The following must not be sent through the form:
1) full bank card number;
2) security code;
3) password for profile;
4) e-banking password;
5) a two-factor authentication code;
6) an unnecessary copy of an identity document;
7) other unnecessary sensitive information.
9. Managed internet services
9.1.
LEAN BULGARIA OOD operates Lean Champions Platform and Lean Champions Store.
9.2.
Services may be provided through:
1) the main domain;
2) related sub-domains;
3) user profiles;
4) progressive web applications;
5) mobile or desktop interfaces;
6) related software modules;
7) electronic training environment;
8) other officially announced technical channels.
9.3.
The official domain for orders and contractual information shall be:
leanchampionscommunity.com
9.4.
The domain lean.bg can be used for corporate information, e-mail or related services, but the specific purchase is regulated by the information shown in Lean Champions Store.
9.5.
A link, page or profile on a social network is not automatically an official payment channel.
10. Products and services offered
10.1.
The following may be offered through Lean Champions Platform and Lean Champions Store:
1) printed books;
2) sets of books;
3) printed study materials;
4) other physical goods;
5) electronic books;
6) recorded video and audio;
7) files, templates, manuals and presentations;
8) paid access to Lean Champions Platform;
9) access to 5S and other software modules;
10) individual plans;
11) corporate plans;
12) fixed-term subscriptions;
13) periodically renewed subscriptions when explicitly activated;
14) recorded remote training;
15) online live training;
16) in-person training;
17) webinars;
18) seminars;
19) consultations;
20) audits;
21) professional and organisational services;
22) combined packages;
23) other products and services described on the Platform.
10.2.
The specific characteristics, price, period, delivery or activation method and applicable terms are stated on the relevant product or service page.
10.3.
Lean Champions Store sells the products and services on behalf of LEAN BULGARIA OOD, unless another seller or supplier is explicitly indicated before the order.
10.4.
The Platform is not a general online marketplace for an indefinite number of independent external merchants, unless a separate function for that purpose is introduced and clearly identified.
11. Prices and currency
11.1.
Prices shall be displayed in a clear and understandable manner before sending the order.
11.2.
The prices of Lean Champions Store are indicated in euro.
11.3.
Where an equivalent is shown in another currency, it shall have an informational character, unless it is explicitly indicated that the payment is made in that currency.
11.4.
The consumer price includes the applicable value added tax and other mandatory taxes and charges, except where the law provides otherwise.
11.5.
Delivery costs and ancillary services shall be shown separately where they are not included in the price.
11.6.
The final amount due shall be displayed before pressing the order button.
11.7.
The detailed rules are published in the Delivery and Payment Policy.
12. Payment methods
12.1.
Depending on the type of order, the following may be available:
1) payment by bank card via myPOS;
2) cash on delivery for eligible orders containing physical goods;
3) bank transfer where this method is technically activated;
4) another lawful method shown in the basket.
12.2.
The method of payment is chosen in the ordering process.
12.3.
Not every payment method is available for every product or service.
12.4.
Cash on delivery is not offered for orders containing only digital content, platform access, a subscription, training or a service without physical delivery.
12.5.
The bank transfer is only available when it is shown as an active option in the basket.
12.6.
Bank details, the exact amount, currency, payment reference and payment deadline are provided in the basket or the confirmation of the specific order.
12.7.
The Customer must not pay into a bank account received from an unofficial address, social network or unverified message.
12.8.
In case of doubt about payment instruction, the Customer should confirm it via the official e-mail or telephone.
13. Payment operator
13.1.
Card payments are processed through the payment environment of myPOS or through another predeclared payment service provider.
13.2.
LEAN BULGARIA OOD does not receive or store:
1) the full number of the bank card;
2) the security code;
3) the personal identification number;
4) e-banking password;
5) the codes for confirmation of payment.
13.3.
The merchant may obtain limited information on:
1) the transaction identifier;
2) the amount;
3) the currency;
4) the date;
5) status;
6) partially masked data when provided by the operator;
7) a refund or dispute relating to the payment.
13.4.
myPOS may process personal data as an independent controller for its own payment, protection and regulatory purposes.
14. DELIVERY OF PHYSICAL GOODS
14.1.
The physical goods are delivered via Econt or by another courier explicitly shown in the basket.
14.2.
The customer can choose available delivery:
1) to address;
2) to an office of courier;
3) to another supported collection point, where available.
14.3.
The specific price, method and time of delivery shall be displayed before the order.
14.4.
After dispatch, the Customer may receive a waybill number and tracking information.
14.5.
The detailed rules are published in the Delivery and Payment Policy.
15. Provision of digital products and services
15.1.
Digital content and digital services can be provided by:
1) user profile;
2) secure link;
3) file to download;
4) training environment;
5) software module;
6) e-mail;
7) another method previously described.
15.2.
The period, technical requirements, duration and number of authorised users shall be indicated before purchase.
15.3.
Where the digital provision must start before the expiry of the legal withdrawal period, the necessary separate statements of the Consumer shall be collected.
15.4.
The Merchant does not automatically activate a new paid subscription merely because free access or previous fixed-term access has expired, unless recurring renewal was explicitly ordered in advance.
16. Training and professional services
16.1.
For training or another service, the following applicable details are stated before the order:
1) topic;
2) content;
3) format;
4) date;
5) time;
6) time zone;
7) duration;
8) language;
9) technical requirements;
10) conditions for participation;
11) included materials;
12) conditions for a certificate;
13) conditions for withdrawal or cancellation.
16.2.
When training is provided by an external trainer on behalf of LEAN BULGARIA OOD, the contractual relationship with the Customer remains with the trader specified in the order.
16.3.
If an external party sells a service in their own name, their identity and terms are clearly stated before the order.
17. Invoices and accounting documents
17.1.
The customer may request the issue of an invoice and provide the necessary invoicing data.
17.2.
The invoice may be issued in electronic format.
17.3.
The electronic invoice may be sent to that electronic address.
17.4.
For cash-on-delivery orders, LEAN BULGARIA OOD remains the seller of the products, even though payment is collected by a courier or postal operator.
17.5.
The customer is responsible for the accuracy of the invoicing data provided.
18. Right of withdrawal and return
18.1.
The Consumer may exercise the right of withdrawal using the methods and within the deadlines specified on the “Right of withdrawal” page.
18.2.
An electronic withdrawal notice may be submitted through the “Withdrawal form” page.
18.3.
The practical procedure for sending physical goods is described on the “Returns” page.
18.4.
An application may also be sent to:
admin@leanchampionscommunity.com
18.5.
For a return, use the address published in the current Returns Policy or provided in the written confirmation.
18.6.
A returned parcel must not be sent cash on delivery unless the Merchant has given explicit written consent.
19. Claims
19.1.
A complaint may be made regarding:
1) physical goods;
2) digital content;
3) digital service;
4) platform access;
5) subscription;
6) training;
7) other service;
8) payment;
9) delivery;
10) invoice.
19.2.
A complaint may be sent to:
admin@leanchampionscommunity.com
19.3.
A complaint is registered and the Customer receives confirmation with a unique number.
19.4.
Detailed time limits, documents and remedies are stated on the “Complaints” page.
19.5.
The customer must not send a full bank card number, security code or password as part of the claim.
20. Protection of personal data
20.1.
The controller responsible for processing personal data for its own purposes in connection with Lean Champions Platform and Lean Champions Store is:
LEAN BULGARIA OOD
20.2.
Requests concerning personal data may be sent to:
admin@leanchampionscommunity.com
20.3.
The subject line may state:
“Personal data request”
20.4.
Detailed information on categories of data, purposes, grounds, recipients, time limits and rights is published in the Privacy Policy.
20.5.
Information on the use of cookies and similar technologies is published in the Cookies Policy.
21. Official payment notices and fraud prevention
21.1.
LEAN BULGARIA OOD does not require via e-mail, telephone call, chat or social network:
1) full bank card number;
2) security code;
3) Personal identification number;
4) e-banking password;
5) code for confirmation of transaction;
6) password for user profile.
21.2.
The Customer must not provide such data to someone claiming to be an employee, courier, payment operator or partner.
21.3.
If the Customer receives a suspicious message, they should:
1) not click an unverified link;
2) not make a payment;
3) not provide a code or password;
4) check the domain and address of the sender;
5) contact through the official contacts on this page.
21.4.
Change of the bank account for a specific order should not be considered valid only on the basis of an unverified e-mail.
22. Competent authorities
22.1.
Control of compliance with consumer legislation shall be carried out by competent authorities, including the Commission for Consumer Protection, within the limits of its powers.
22.2.
The Commission for Personal Data Protection supervises the lawful processing of personal data within its powers.
22.3.
The consumer may lodge a complaint or an alert to a competent authority through its official channels.
22.4.
The submission of a complaint to a state body is not necessarily bound by prior agreement with the merchant.
23. Alternative dispute resolution
23.1.
The Consumer may ask for a dispute to be considered by a competent general or sectoral conciliation commission.
23.2.
Participation in a conciliation procedure shall not restrict the right to judicial protection.
23.3.
The European platform for online dispute resolution has been terminated and is not used as a channel for filing new disputes.
23.4.
Current information on recognised bodies for alternative dispute resolution shall be obtained from the official sources of the competent authorities.
24. Language of contracts and correspondence
24.1.
The contracts through Lean Champions Store shall be concluded in Bulgarian unless another language is available before the order.
24.2.
Translations may be provided in other languages.
24.3.
If there is a discrepancy between the Bulgarian version and a translation, the Bulgarian version prevails to the extent that this does not restrict the mandatory rights of a Consumer from another country.
24.4.
The correspondence may be conducted in Bulgarian or in another language that the parties can reasonably use.
25. Access to legal documents
25.1.
Legal pages are available through Lean Champions Platform.
25.2.
The documents should be available for review before an order is placed.
25.3.
The Customer can save or print them.
25.4.
The version applicable to the specific order shall be provided on a durable medium or in such a way as to enable its storage and reproduction.
25.5.
Previous versions may be archived to demonstrate the information applicable to a specific contract.
26. Data changes
26.1.
This page is updated when any of the following changes:
1) the name;
2) the legal form;
3) the UIC;
4) VAT registration;
5) the registered address;
6) the company’s representative;
7) official e-mail address;
8) telephone;
9) domain;
10) other essential information.
26.2.
The change shall be published without undue delay following its official entry or its actual occurrence.
26.3.
A change to contact details does not alter the Customer’s existing rights.
26.4.
Where a change affects an existing contract and is necessary for communication with the Customer, the Customer may be notified on a durable medium.
27. Entry into force
27.1.
This information takes effect on the date shown in the “Effective from” field.
27.2.
The date of the last update shall indicate when the content has been last reviewed or amended.
27.3.
Where a separate provision is contrary to a statutory rule, the relevant legal rule shall apply without prejudice to the rest of the document.
27.4.
The company’s current officially registered details can be checked in the Commercial Register using UIC 203317933.
1. PURPOSE OF THIS INFORMATION
1.1.
This page contains the identification, registration and contact details of the company that operates Lean Champions Platform and Lean Champions Store and offers physical goods, digital content, digital services, platform access, training and other services through them.
1.2.
This information is provided to ensure easy, direct and permanent access to the Merchant’s details.
1.3.
This page shall apply together with:
1) the Terms and Conditions;
2) The privacy policy;
3) Cookies Policy;
4) Delivery and payment policy;
5) The policy on the right of withdrawal;
6) Return policy;
7) The complaint policy;
8) withdrawal form;
9) the information published on the page of the specific product or service;
10) the confirmation of the specific order.
2. Name and legal form
2.1.
The Merchant and supplier of the services is:
LEAN BULGARIA OOD
2.2.
The company’s name in Latin characters is:
LEAN BULGARIA OOD
2.3.
The legal form of the company is a limited liability company.
2.4.
In these legal documents, the company can be referred to as:
1) „ЛИЙН БЪЛГАРИЯ ООД“;
2) the “Merchant”;
3) “the Supplier”;
4) the “Controller”, when acting as a controller of personal data;
5) “we”, “us” or “our”.
3. Registration data
3.1.
LEAN BULGARIA OOD is entered in the Commercial Register and the Register of Non-Profit Legal Entities maintained by the Registry Agency under the Ministry of Justice of the Republic of Bulgaria.
3.2.
Unified Identification Code (UIC):
203317933
3.3.
The UIC is the company’s official registration identifier.
3.4.
The company’s current status can be checked using its UIC in the public Commercial Register search.
3.5.
In the event of a discrepancy caused by a technical or typographical error on this page, the facts officially entered in the Commercial Register prevail, without limiting the Customer’s rights under an existing contract.
4. VAT registration
4.1.
LEAN BULGARIA OOD is registered under the Value Added Tax Act.
4.2.
VAT identification number:
BG203317933
4.3.
A price addressed to a Consumer is shown as a final price including applicable value added tax and other mandatory taxes and fees, unless the law requires otherwise.
4.4.
Delivery costs and other additional costs shall be shown separately before sending the order where they are not included in the declared price.
5. Registered office and business address
5.1.
Registered office:
Republic of Bulgaria, Sofia
5.2.
Official registered address:
Republic of Bulgaria
Postal code: 1700
Sofia
Studentski district
55 Prof. Kiril Popov Street
Entrance A
floor 1
Apartment 4
5.3.
The address in the preceding clause is the official registered address entered in the Commercial Register.
5.4.
The address may be used for official written correspondence to the company.
5.5.
If a separate address is published for returning goods, submitting a complaint or another specific procedure, use the address stated in the relevant policy or the written instructions for that case.
5.6.
Before sending a physical parcel, the Customer should check the current address published on the “Returns” page or provided in the written confirmation of their request.
5.7.
A parcel must not be sent to myPOS, Econt, a bank, an external trainer, author, developer or another supplier unless LEAN BULGARIA OOD has provided explicit written instructions.
5.8.
Publishing the registered address does not automatically mean that a physical shop with regular opening hours for visitors operates there.
5.9.
Visits in person and the on-site handover of documents or goods require prior arrangement and confirmation by the Merchant.
6. Management and representation
6.1.
The officially registered manager and representative of the company is:
Todor Neychev Neychev
6.2.
The company is represented according to the current circumstances in the Commercial Register.
6.3.
An employee, trainer, author, consultant, technical supplier, courier, payment operator or other partner may not assume obligations on behalf of the company beyond the powers conferred on it.
6.4.
An individual arrangement which amends the published terms should be confirmed in writing by a duly authorised person.
7. Official contact details
7.1.
Official email address:
admin@leanchampionscommunity.com
7.2.
Official phone:
+359 896 060 911
7.3.
Official website of Lean Champions Platform and Lean Champions Store:
leanchampionscommunity.com
7.4.
Official e-mail can be used for:
1) general enquiries;
2) questions concerning products and services;
3) questions about orders;
4) questions concerning payments;
5) questions about deliveries;
6) exercising the right of withdrawal;
7) questions about returns;
8) making a claim;
9) technical support;
10) questions concerning training;
11) questions concerning invoices;
12) requests concerning personal data;
13) security reports;
14) other official correspondence.
7.5.
The phone can be used to obtain information and assistance.
7.6.
Where the law, contract or specific procedure requires a verifiable written statement, it is advisable to send it through electronic form, e-mail, mail or courier.
7.7.
An oral conversation does not replace a written withdrawal notice, complaint or other statement where the request made cannot be reliably established from the conversation’s content.
7.8.
Electronic communications may be sent at any time.
7.9.
Messages received are handled on working days within a reasonable period appropriate to their nature, complexity and the checks required.
7.10.
No continuous telephone service, immediate response or service is promised beyond the announced organisational capability of the company.
8. Electronic contact form
8.1.
Where an electronic contact form is available on the Platform, it may be used as an additional channel for communication.
8.2.
The form may require:
1) name;
2) email address;
3) telephone when needed;
4) subject;
5) content of the message;
6) order number;
7) attachments;
8) other information needed to deal with the matter.
8.3.
After successful sending the system can provide confirmation on the screen or by email.
8.4.
When the user does not receive confirmation and the matter is urgent, he may use the official email or phone.
8.5.
The following must not be sent through the form:
1) full bank card number;
2) security code;
3) password for profile;
4) e-banking password;
5) a two-factor authentication code;
6) an unnecessary copy of an identity document;
7) other unnecessary sensitive information.
9. Managed internet services
9.1.
LEAN BULGARIA OOD operates Lean Champions Platform and Lean Champions Store.
9.2.
Services may be provided through:
1) the main domain;
2) related sub-domains;
3) user profiles;
4) progressive web applications;
5) mobile or desktop interfaces;
6) related software modules;
7) electronic training environment;
8) other officially announced technical channels.
9.3.
The official domain for orders and contractual information shall be:
leanchampionscommunity.com
9.4.
The domain lean.bg can be used for corporate information, e-mail or related services, but the specific purchase is regulated by the information shown in Lean Champions Store.
9.5.
A link, page or profile on a social network is not automatically an official payment channel.
10. Products and services offered
10.1.
The following may be offered through Lean Champions Platform and Lean Champions Store:
1) printed books;
2) sets of books;
3) printed study materials;
4) other physical goods;
5) electronic books;
6) recorded video and audio;
7) files, templates, manuals and presentations;
8) paid access to Lean Champions Platform;
9) access to 5S and other software modules;
10) individual plans;
11) corporate plans;
12) fixed-term subscriptions;
13) periodically renewed subscriptions when explicitly activated;
14) recorded remote training;
15) online live training;
16) in-person training;
17) webinars;
18) seminars;
19) consultations;
20) audits;
21) professional and organisational services;
22) combined packages;
23) other products and services described on the Platform.
10.2.
The specific characteristics, price, period, delivery or activation method and applicable terms are stated on the relevant product or service page.
10.3.
Lean Champions Store sells the products and services on behalf of LEAN BULGARIA OOD, unless another seller or supplier is explicitly indicated before the order.
10.4.
The Platform is not a general online marketplace for an indefinite number of independent external merchants, unless a separate function for that purpose is introduced and clearly identified.
11. Prices and currency
11.1.
Prices shall be displayed in a clear and understandable manner before sending the order.
11.2.
The prices of Lean Champions Store are indicated in euro.
11.3.
Where an equivalent is shown in another currency, it shall have an informational character, unless it is explicitly indicated that the payment is made in that currency.
11.4.
The consumer price includes the applicable value added tax and other mandatory taxes and charges, except where the law provides otherwise.
11.5.
Delivery costs and ancillary services shall be shown separately where they are not included in the price.
11.6.
The final amount due shall be displayed before pressing the order button.
11.7.
The detailed rules are published in the Delivery and Payment Policy.
12. Payment methods
12.1.
Depending on the type of order, the following may be available:
1) payment by bank card via myPOS;
2) cash on delivery for eligible orders containing physical goods;
3) bank transfer where this method is technically activated;
4) another lawful method shown in the basket.
12.2.
The method of payment is chosen in the ordering process.
12.3.
Not every payment method is available for every product or service.
12.4.
Cash on delivery is not offered for orders containing only digital content, platform access, a subscription, training or a service without physical delivery.
12.5.
The bank transfer is only available when it is shown as an active option in the basket.
12.6.
Bank details, the exact amount, currency, payment reference and payment deadline are provided in the basket or the confirmation of the specific order.
12.7.
The Customer must not pay into a bank account received from an unofficial address, social network or unverified message.
12.8.
In case of doubt about payment instruction, the Customer should confirm it via the official e-mail or telephone.
13. Payment operator
13.1.
Card payments are processed through the payment environment of myPOS or through another predeclared payment service provider.
13.2.
LEAN BULGARIA OOD does not receive or store:
1) the full number of the bank card;
2) the security code;
3) the personal identification number;
4) e-banking password;
5) the codes for confirmation of payment.
13.3.
The merchant may obtain limited information on:
1) the transaction identifier;
2) the amount;
3) the currency;
4) the date;
5) status;
6) partially masked data when provided by the operator;
7) a refund or dispute relating to the payment.
13.4.
myPOS may process personal data as an independent controller for its own payment, protection and regulatory purposes.
14. DELIVERY OF PHYSICAL GOODS
14.1.
The physical goods are delivered via Econt or by another courier explicitly shown in the basket.
14.2.
The customer can choose available delivery:
1) to address;
2) to an office of courier;
3) to another supported collection point, where available.
14.3.
The specific price, method and time of delivery shall be displayed before the order.
14.4.
After dispatch, the Customer may receive a waybill number and tracking information.
14.5.
The detailed rules are published in the Delivery and Payment Policy.
15. Provision of digital products and services
15.1.
Digital content and digital services can be provided by:
1) user profile;
2) secure link;
3) file to download;
4) training environment;
5) software module;
6) e-mail;
7) another method previously described.
15.2.
The period, technical requirements, duration and number of authorised users shall be indicated before purchase.
15.3.
Where the digital provision must start before the expiry of the legal withdrawal period, the necessary separate statements of the Consumer shall be collected.
15.4.
The Merchant does not automatically activate a new paid subscription merely because free access or previous fixed-term access has expired, unless recurring renewal was explicitly ordered in advance.
16. Training and professional services
16.1.
For training or another service, the following applicable details are stated before the order:
1) topic;
2) content;
3) format;
4) date;
5) time;
6) time zone;
7) duration;
8) language;
9) technical requirements;
10) conditions for participation;
11) included materials;
12) conditions for a certificate;
13) conditions for withdrawal or cancellation.
16.2.
When training is provided by an external trainer on behalf of LEAN BULGARIA OOD, the contractual relationship with the Customer remains with the trader specified in the order.
16.3.
If an external party sells a service in their own name, their identity and terms are clearly stated before the order.
17. Invoices and accounting documents
17.1.
The customer may request the issue of an invoice and provide the necessary invoicing data.
17.2.
The invoice may be issued in electronic format.
17.3.
The electronic invoice may be sent to that electronic address.
17.4.
For cash-on-delivery orders, LEAN BULGARIA OOD remains the seller of the products, even though payment is collected by a courier or postal operator.
17.5.
The customer is responsible for the accuracy of the invoicing data provided.
18. Right of withdrawal and return
18.1.
The Consumer may exercise the right of withdrawal using the methods and within the deadlines specified on the “Right of withdrawal” page.
18.2.
An electronic withdrawal notice may be submitted through the “Withdrawal form” page.
18.3.
The practical procedure for sending physical goods is described on the “Returns” page.
18.4.
An application may also be sent to:
admin@leanchampionscommunity.com
18.5.
For a return, use the address published in the current Returns Policy or provided in the written confirmation.
18.6.
A returned parcel must not be sent cash on delivery unless the Merchant has given explicit written consent.
19. Claims
19.1.
A complaint may be made regarding:
1) physical goods;
2) digital content;
3) digital service;
4) platform access;
5) subscription;
6) training;
7) other service;
8) payment;
9) delivery;
10) invoice.
19.2.
A complaint may be sent to:
admin@leanchampionscommunity.com
19.3.
A complaint is registered and the Customer receives confirmation with a unique number.
19.4.
Detailed time limits, documents and remedies are stated on the “Complaints” page.
19.5.
The customer must not send a full bank card number, security code or password as part of the claim.
20. Protection of personal data
20.1.
The controller responsible for processing personal data for its own purposes in connection with Lean Champions Platform and Lean Champions Store is:
LEAN BULGARIA OOD
20.2.
Requests concerning personal data may be sent to:
admin@leanchampionscommunity.com
20.3.
The subject line may state:
“Personal data request”
20.4.
Detailed information on categories of data, purposes, grounds, recipients, time limits and rights is published in the Privacy Policy.
20.5.
Information on the use of cookies and similar technologies is published in the Cookies Policy.
21. Official payment notices and fraud prevention
21.1.
LEAN BULGARIA OOD does not require via e-mail, telephone call, chat or social network:
1) full bank card number;
2) security code;
3) Personal identification number;
4) e-banking password;
5) code for confirmation of transaction;
6) password for user profile.
21.2.
The Customer must not provide such data to someone claiming to be an employee, courier, payment operator or partner.
21.3.
If the Customer receives a suspicious message, they should:
1) not click an unverified link;
2) not make a payment;
3) not provide a code or password;
4) check the domain and address of the sender;
5) contact through the official contacts on this page.
21.4.
Change of the bank account for a specific order should not be considered valid only on the basis of an unverified e-mail.
22. Competent authorities
22.1.
Control of compliance with consumer legislation shall be carried out by competent authorities, including the Commission for Consumer Protection, within the limits of its powers.
22.2.
The Commission for Personal Data Protection supervises the lawful processing of personal data within its powers.
22.3.
The consumer may lodge a complaint or an alert to a competent authority through its official channels.
22.4.
The submission of a complaint to a state body is not necessarily bound by prior agreement with the merchant.
23. Alternative dispute resolution
23.1.
The Consumer may ask for a dispute to be considered by a competent general or sectoral conciliation commission.
23.2.
Participation in a conciliation procedure shall not restrict the right to judicial protection.
23.3.
The European platform for online dispute resolution has been terminated and is not used as a channel for filing new disputes.
23.4.
Current information on recognised bodies for alternative dispute resolution shall be obtained from the official sources of the competent authorities.
24. Language of contracts and correspondence
24.1.
The contracts through Lean Champions Store shall be concluded in Bulgarian unless another language is available before the order.
24.2.
Translations may be provided in other languages.
24.3.
If there is a discrepancy between the Bulgarian version and a translation, the Bulgarian version prevails to the extent that this does not restrict the mandatory rights of a Consumer from another country.
24.4.
The correspondence may be conducted in Bulgarian or in another language that the parties can reasonably use.
25. Access to legal documents
25.1.
Legal pages are available through Lean Champions Platform.
25.2.
The documents should be available for review before an order is placed.
25.3.
The Customer can save or print them.
25.4.
The version applicable to the specific order shall be provided on a durable medium or in such a way as to enable its storage and reproduction.
25.5.
Previous versions may be archived to demonstrate the information applicable to a specific contract.
26. Data changes
26.1.
This page is updated when any of the following changes:
1) the name;
2) the legal form;
3) the UIC;
4) VAT registration;
5) the registered address;
6) the company’s representative;
7) official e-mail address;
8) telephone;
9) domain;
10) other essential information.
26.2.
The change shall be published without undue delay following its official entry or its actual occurrence.
26.3.
A change to contact details does not alter the Customer’s existing rights.
26.4.
Where a change affects an existing contract and is necessary for communication with the Customer, the Customer may be notified on a durable medium.
27. Entry into force
27.1.
This information takes effect on the date shown in the “Effective from” field.
27.2.
The date of the last update shall indicate when the content has been last reviewed or amended.
27.3.
Where a separate provision is contrary to a statutory rule, the relevant legal rule shall apply without prejudice to the rest of the document.
27.4.
The company’s current officially registered details can be checked in the Commercial Register using UIC 203317933.