Right of withdrawal
Right of withdrawal from a distance contract
1. Purpose and scope
1.1.
This page explains the statutory right to withdraw from a distance contract for purchases through Lean Champions Store and Lean Champions Platform.
1.2.
The rules shall be applied according to the type of product or service purchased, including when buying:
1) printed books and other physical goods;
2) electronic books, recorded videos, files, templates and other digital content;
3) paid access to Lean Champions Platform and its functionalities;
4) fixed-term or periodically renewed subscriptions;
5) recorded remote training;
6) online live training;
7) in-person training, seminars, webinars, consultancy and other services;
8) combined packages containing physical and digital elements.
1.3.
Detailed rules on returning physical goods, refunds and submitting an electronic request are also published on the ‘Returns’ and ‘Withdrawal form’ pages.
1.4.
This information does not restrict the rights that the Consumer has under applicable law.
2. Who has the right of withdrawal
2.1.
The right of withdrawal is available to an individual acting as a Consumer, meaning someone purchasing a product or service for purposes outside their commercial, business, craft or professional activity.
2.2.
The Consumer may withdraw from a distance contract:
1) without indicating a reason;
2) without owing compensation;
3) without owing a contractual penalty;
4) subject to the time limits and conditions set out below.
2.3.
Legal persons, sole traders and individuals purchasing for professional or business purposes do not automatically have the statutory 14-day right of withdrawal.
2.4.
A Business customer may be granted a voluntary right to cancel or withdraw where expressly provided in the particular offer, individual contract or written order confirmation.
3. Period for the exercise of the right of withdrawal
3.1.
The total period for exercising the right of withdrawal shall be 14 calendar days.
3.2.
The Consumer does not need to state the reason for its decision.
3.3. Physical goods
When buying a printed book or other physical commodity, the 14-day period shall start from the date on which the Consumer or a third party designated by him, other than the carrier, receives the goods.
3.4.
Where several goods are ordered by one order which are delivered separately, the time limit shall start to run from receipt of the last commodity.
3.5.
Where goods are delivered in several parts or lots, the period begins on receipt of the last part or lot.
3.6.
In the case of a contract for regular delivery of goods for a specified period, the time limit shall start to run from receipt of the first commodity.
3.7. Services and training
For a service contract, including live online training, in-person training, a webinar, consultancy or another service, the 14-day period begins on the date the contract is concluded.
3.8. Digital services and platform access
When purchasing paid access to Lean Champions Platform, subscription or other digital service, the time limit starts from the date of conclusion of the contract.
3.9. Digital content
In the case of an electronic book, recorded course, video, file, template or other digital content not provided on a material medium, the time limit shall start from the date of conclusion of the contract.
3.10. Mixed orders
Where an order contains a physical commodity, digital content, digital service and service, the time limit for each item shall be determined according to its type.
3.11. Information not provided
Where mandatory information on the right of withdrawal is not provided to the Consumer, the period may be extended to one year and 14 calendar days from the relevant starting date.
3.12.
Where mandatory information is provided within that one year, the Consumer may exercise his right of withdrawal within 14 calendar days of receipt of the information.
4. How to exercise the right of withdrawal
4.1.
To exercise the right of withdrawal, the Consumer must inform us of their decision before the applicable 14-day period expires.
4.2.
The notification may be made by:
1) the electronic withdrawal form published in Lean Champions Platform;
2) the standard withdrawal form published on the ‘Withdrawal form’ page;
3) unambiguous e-mail to admin@leanchampionscommunity.com;
4) a written application sent by post or courier;
5) another unambiguous written statement, which clearly establishes the Consumer's decision to withdraw from the contract.
4.3.
The use of the standard form is not mandatory.
4.4.
To help process the request correctly and without undue delay, it should preferably contain:
1) name and surname of the Consumer;
2) email address and contact telephone;
3) order number;
4) name of the product or service;
5) date of order;
6) date of receipt, activation or start of the service;
7) a clear statement that the Consumer is withdrawing from the contract;
8) information on whether the withdrawal concerns the entire order or only particular items;
9) address for correspondence where necessary;
10) date of application.
4.5.
When sending a paper application, the Consumer's signature is given. On an electronic application, a handwritten signature is not necessary unless the law requires otherwise.
4.6.
The period shall be deemed to be respected where the application for withdrawal has been sent before the expiry of the 14-day period, although it may be received by the Merchant after that date.
4.7.
When submitting via the electronic form, the system shall send automatic confirmation, a unique application number and a copy of the information provided to that electronic address.
4.8.
Upon application submitted by email or other electronic means, the Merchant shall send confirmation of its receipt on a durable medium without undue delay.
4.9.
The Consumer should store:
1) a copy of the application submitted;
(2) the electronic confirmation;
3) the unique application number;
4) the document for sending the returned goods;
5) the tracking numbers of the consignment;
6) other relevant correspondence.
4.10.
The burden of proving that the right of withdrawal is exercised within time limit is borne by the Consumer.
5. Contact details for notifying the Merchant
5.1.
The withdrawal notification may be addressed to:
LEAN BULGARIA OOD
Unified Identification Code (UIC): 203317933
VAT identification number: BG203317933
Address: Sofia, 55 Kiril Popov Street, entrance A, floor 1, apartment 4, Republic of Bulgaria
Email: admin@leanchampionscommunity.com
Telephone: +359 896 060 911
5.2.
Telephone notification may be used to obtain information or assistance, but the Consumer should also send a written or electronic statement to prove the withdrawal.
5.3.
Prior contact with the Merchant is not an additional condition for valid withdrawal where the Consumer has already sent an unambiguous request within the time limit.
6. Consequences of withdrawal
6.1.
Valid exercise of the right of withdrawal ends the parties’ obligations to perform the relevant contract.
6.2.
When the contract has already started to be executed, the effects shall be determined according to the product or service type and according to the rules below.
6.3.
In the event of withdrawal of a basic contract, the related additional contracts shall be automatically terminated, except where the law provides otherwise.
6.4.
Where physical goods include a free digital bonus, the Merchant may terminate bonus access following valid withdrawal from the main purchase.
6.5.
After exercising the withdrawal of digital content or digital service, the Consumer is obliged to suspend their use and not to provide them to third parties.
6.6.
The Merchant may disable the relevant digital access, make the content inaccessible or block the associated functionality without limiting the Consumer's legal right to obtain content which he has created or provided when using the digital service.
7. Return of physical goods
7.1.
After notifying the Merchant of withdrawal, the Consumer must send or hand back the physical goods without undue delay and no later than 14 calendar days after the date of notification.
7.2.
The time limit shall be respected when the goods are sent before the expiry of the 14-day period.
7.3.
The goods shall be sent to the following address:
Recipient: LEAN BULGARIA OOD
Address for return: Sofia, 55 Kiril Popov Str., A, floor 1, ap. 4, Republic of Bulgaria
Tel.: +359 896 060 911
7.4.
The consignment should include information about:
1) the name of the Consumer;
2) order number;
3) the number of the application for withdrawal;
4) returned products;
5) address or email contact.
7.5.
The Consumer bears the direct cost of returning physical goods when exercising the right of withdrawal.
7.6.
If goods are returned because of a valid claim, a defect, damage or non-conformity, costs are handled under the complaints rules, not the rules for returns following withdrawal.
7.7.
The return consignment must not be sent cash on delivery.
7.8.
A consignment sent cash on delivery or with carriage payable by the recipient without prior written agreement may be refused.
7.9.
Refunds are made separately under this policy, not through a cash-on-delivery charge on the return consignment.
7.10.
The Consumer should pack the goods in a way that prevents damage during transport.
7.11.
Liability for damage to or loss of the return consignment before receipt is determined by the applicable rules for the chosen transport method.
8. Condition of returned goods
8.1.
The Consumer has the right to open and inspect the goods as necessary to establish their nature, characteristics and normal functioning.
8.2.
The Consumer is liable only for diminished value of the goods caused by handling beyond what is necessary for ordinary inspection.
8.3.
In the case of a printed book, actions which may lead to a reduction of value shall include, without the listing being exhaustive:
1) long-term use;
2) folding or tearing of pages;
3) highlighting, writing or adding notes;
4) soiling or water damage;
5) damage to the cover;
6) removal of parts of the product;
7) other uses which go beyond the usual examination.
8.4.
A finding that the goods have diminished in value does not automatically justify refusing to accept their return.
8.5.
Where there is a proven decrease in value, a corresponding and justified amount may be deducted from the refund.
8.6.
The original packaging is not a mandatory condition for exercising the right of withdrawal.
8.7.
The absence of an original packaging can only be considered if it has led to a real decrease in the value or damage to the product.
8.8.
The Consumer is not liable for diminished value if they were not provided with the required information about the right of withdrawal.
9. Refund of amounts paid
9.1.
Following valid withdrawal, the Merchant refunds all payments received from the Consumer under the relevant contract without undue delay and no later than 14 calendar days after being informed of the withdrawal.
9.2.
For withdrawal from an entire order involving physical delivery, the refund includes:
1) the price of returned goods;
2) the price of withdrawn services or digital products, where refundable;
3) the value of the cheapest standard method of initial delivery offered by the Merchant.
9.3.
If the Consumer chose a delivery method more expensive than the least expensive standard delivery, the difference is not refunded.
9.4.
For partial withdrawal from an order, the original delivery cost is refunded only to the extent that it would have been lower without the withdrawn item.
9.5.
In the case of a contract for the sale of physical goods, the Merchant may retain the refund until the earlier of the following events occurs:
1) receiving the returned goods;
2) receipt of evidence that the Consumer has sent the goods back.
9.6.
The right to withhold a refund described above does not apply if the Merchant has offered to collect the goods itself.
9.7.
The amounts shall be reimbursed by the same means of payment used in the initial transaction, unless the Consumer expressly agrees with another way which does not result in additional costs for it.
9.8. Payment by bank card
When payment by bank card via myPOS, the refund shall be directed to the card or payment instrument used in the initial transaction.
9.9.
The amount paid by bank card shall not be refund in cash, except where it is permissible by law and by the rules of the paying operator.
9.10.
After ordering refund, the period within which the amount is reflected in the card or bank account may depend on the servicing bank, card scheme or payment operator.
9.11.
The bank’s or payment provider’s processing time does not change the Merchant’s obligation to initiate the refund within the statutory period.
9.12. Payment by bank transfer
Upon payment by bank transfer, the amount shall be refunded to the bank account from which the payment is received, unless the Consumer expressly agrees with another free way for it.
9.13.
If additional bank details are needed for a refund, requesting them must not cause undue delay, and the Consumer should supply them in good time.
9.14. Cash on delivery
For an original payment made cash on delivery or by postal money transfer, the refund uses an appropriate traceable payment method.
9.15.
A refund to a bank account following an original cash-on-delivery payment requires the Consumer’s express agreement and must not entail additional costs for them.
10. Digital content supplied without a tangible medium
10.1.
Digital content may include:
1) electronic books;
2) recorded video lessons;
3) audio materials;
4) files for download;
5) presentations;
6) templates;
7) electronic manuals;
8) courses recorded;
9) other data created and provided in digital form.
10.2.
In principle, the Consumer has a 14-day right of withdrawal starting when the contract is concluded.
10.3.
Where the Consumer wishes the digital content to be supplied immediately, before the 14-day period expires, they must, in advance and through a separate field:
1) expressly agree that the supply may begin immediately;
2) confirm that they understand that, after the supply begins, they will lose their right of withdrawal in respect of the relevant digital content.
10.4.
The Merchant provides the Consumer with confirmation of the consent and acknowledgement given on a durable medium.
10.5.
The right of withdrawal is lost after the supply begins only when the following conditions are met simultaneously:
1) the contract obliges the Consumer to pay a price;
2) The Consumer has given explicit prior consent;
3) The Consumer has confirmed that he understands the loss of the right;
4) The Merchant has provided the necessary confirmation on a durable medium;
5) the provision of digital content has indeed begun.
10.6.
Where any of these conditions is not met, the right of withdrawal shall not be deemed lost.
10.7.
If the Consumer does not consent to immediate supply, the Merchant may postpone supply until the 14-day period has expired.
10.8.
After valid withdrawal, the Consumer must stop using the digital content and stop supplying it to third parties.
11. Digital services, subscriptions and access to the platform
11.1.
Paid access to Lean Champions Platform, online functionalities, software modules and interactive learning environment is usually a digital service.
11.2.
The Consumer has a 14-day right of withdrawal starting when the contract is concluded.
11.3.
Where the Consumer wishes the digital service to start before the expiry of the 14-day period, he must make a separate explicit request for early start.
11.4.
The Consumer must be informed that:
1) may exercise its right of withdrawal until the expiry of the period if the service is not fully executed;
2) if they withdraw after the service has started, they may owe a proportionate amount for what was actually supplied up to withdrawal;
3) after full performance, they may lose the right of withdrawal if the statutory conditions are met.
11.5.
The proportional amount shall be calculated on the basis of the agreed final price and the actual part of the service provided.
11.6.
If the agreed price is excessive in relation to what was supplied, the proportionate amount is based on the market value of what was actually supplied.
11.7.
The Consumer shall not owe a proportionate amount where:
1) has not received the mandatory information;
(2) has not expressly requested that the service be initiated within the withdrawal period;
3) The Merchant has not fulfilled another mandatory legal condition.
11.8.
Upon withdrawal, the Merchant may terminate or block access to the relevant paid digital service.
11.9.
Where the law requires this, the Consumer may request the receipt of content which does not constitute personal data and which he has provided or created using the digital service.
11.10.
Such content is provided free of charge, within a reasonable time and in a commonly used machine-readable format, subject to the exceptions provided by law.
12. Online and distance training
12.1.
The regime of withdrawal depends on the actual way the training is provided.
12.2.
A recorded course provided as a video, file or other content for self-use may constitute digital content.
12.3.
Access to an interactive learning environment for a certain period may be a digital service.
12.4.
Live training, a webinar, consultancy or an in-person session is a service.
12.5.
Where the training contains several elements, the withdrawal rules shall apply separately to the relevant elements where they can be distinguished.
12.6.
For live training, the Consumer has a 14-day withdrawal period starting when the contract is concluded.
12.7.
If training is to start before the 14-day period expires, the Consumer must make an explicit request for early start.
12.8.
Upon withdrawal after the start of the training, the Consumer may owe a proportionate amount for the part actually provided when the legal conditions are met.
12.9.
After the paid training has been fully delivered, the right of withdrawal is lost only when:
1) the implementation has started with the explicit prior consent of the Consumer;
2) The Consumer has confirmed that he understands the consequence;
3) the service is complete.
12.10.
A training course having a specific date does not itself remove the right of withdrawal unless the contract falls within an express statutory exception.
12.11.
Once the statutory right of withdrawal has expired or has lawfully been lost, additional voluntary cancellation terms published in the Terms and Conditions or the particular training offer may apply.
13. Partial withdrawal and combined orders
13.1.
The Consumer may request a withdrawal:
1) of the whole order;
2) one or more individual items only, where they can be separated from the rest of the contract.
13.2.
For partial withdrawal, the price of the relevant items is refunded, taking account of the applicable rules on delivery, use and supply.
13.3.
Where a package is sold as an indivisible product with a single price, the possibility of partial withdrawal shall be determined according to the nature of the package, the specific offer and the applicable legislation.
13.4.
When a free one-month access to the Platform is included in a physical book, the valid withdrawal from the book may result in the termination of the bonus access.
13.5.
Where digital access is purchased and priced as a separate item, the right of withdrawal is assessed separately under the rules for digital content or digital services.
13.6.
A single payment transaction does not change the legal rules applying to the individual items.
14. Cases where the right of withdrawal does not apply or is lost
14.1.
The right of withdrawal shall not apply or may be lost only in the cases expressly provided for by law.
14.2.
The possible applicable exceptions include contracts for:
1) a fully performed service where performance began with the Consumer’s express prior consent and the Consumer acknowledged that full performance would result in losing the right of withdrawal;
2) digital content not supplied on a tangible medium, the supply of which has begun with all statutory conditions for consent, acknowledgement and information on a durable medium fulfilled;
3) physical goods made to order or according to the individual requirements of the Consumer;
4) a book or other product personalised at the Consumer’s specific request, where the personalisation makes it a product made to their individual requirements;
5) goods liable to deteriorate rapidly or with a short shelf life;
6) sealed goods that have been unsealed after delivery and cannot be returned for health or hygiene reasons;
7) sealed audio or video recordings or computer software that have been unsealed after delivery;
8) other contracts explicitly mentioned in the applicable legislation.
14.3.
An ordinary printed book is not excluded from the right of withdrawal merely because it has been unpacked and inspected.
14.4.
Downloading or opening electronic content does not automatically remove the right of withdrawal unless all statutory conditions have been met in advance.
14.5.
Activating paid access to the Platform does not automatically result in the immediate loss of the right of withdrawal for the entire period of the digital service.
14.6.
Where a particular product falls under a legal exception, this shall be clearly indicated on its page and before sending the order.
15. Difference between right of withdrawal and claim
15.1.
The right of withdrawal allows the Consumer to terminate the contract within the specified time limit without the product or service having a defect.
15.2.
A claim concerns:
1) defect;
2) damage;
3) lack of compliance;
4) missing part;
5) wrongly sent goods;
6) Digital content not provided;
7) non-functioning digital service;
8) another failure of the contract.
15.3.
For a claim, costs and remedies are determined under the statutory conformity rules and the ‘Complaints’ page.
15.4.
The exercise or expiry of the right of withdrawal shall not deprive the Consumer of the right to lodge a claim within the applicable legal period.
16. Processing of personal data
16.1.
When a withdrawal request is submitted and processed, the following data may be processed:
1) name and surname;
2) email address;
3) telephone;
4) address for correspondence;
5) number and content of the order;
6) payment information;
7) banking data where necessary for refund;
8) information on the returned consignment;
9) the content of correspondence;
10) technical data necessary to demonstrate the application submitted.
16.2.
The data shall be processed for:
1) fulfilling the legal obligations of the Merchant;
2) termination of the contract;
3) acceptance and tracking of returned goods;
4) reimbursement of the amounts paid;
5) accounting;
6) prevention of fraud;
7) establishment, exercise or defence of legal claims.
16.3.
Detailed information is published in the Privacy Policy.
17. Contacts and assistance
17.1.
In the case of issues concerning the right of withdrawal, the Consumer may contact:
LEAN BULGARIA OOD
Email: admin@leanchampionscommunity.com
Telephone: +359 896 060 911
Address: Sofia, 55 Kiril Popov Street, entrance A, floor 1, apartment 4, Republic of Bulgaria
17.2.
The Consumer may use the electronic form published on the ‘Withdrawal form’ page.
17.3.
The Merchant does not require the Consumer to obtain prior authorisation, number or approval in order to exercise its right of withdrawal validly within the legal period.
17.4.
The unique number of the electronic application shall be provided for the traceability and proof of the application and not as a condition for the occurrence or validity of the right of withdrawal.
18. Entry into force
18.1.
This information takes effect on the date shown in the “Effective from” field.
18.2.
For a particular order, the applicable version of the right-of-withdrawal information is the version provided to the Consumer before the contract was concluded and confirmed on a durable medium.
18.3.
The more favourable mandatory rights of the Consumer arising from the applicable legislation shall apply irrespective of the content of this page.
1. Purpose and scope
1.1.
This page explains the statutory right to withdraw from a distance contract for purchases through Lean Champions Store and Lean Champions Platform.
1.2.
The rules shall be applied according to the type of product or service purchased, including when buying:
1) printed books and other physical goods;
2) electronic books, recorded videos, files, templates and other digital content;
3) paid access to Lean Champions Platform and its functionalities;
4) fixed-term or periodically renewed subscriptions;
5) recorded remote training;
6) online live training;
7) in-person training, seminars, webinars, consultancy and other services;
8) combined packages containing physical and digital elements.
1.3.
Detailed rules on returning physical goods, refunds and submitting an electronic request are also published on the ‘Returns’ and ‘Withdrawal form’ pages.
1.4.
This information does not restrict the rights that the Consumer has under applicable law.
2. Who has the right of withdrawal
2.1.
The right of withdrawal is available to an individual acting as a Consumer, meaning someone purchasing a product or service for purposes outside their commercial, business, craft or professional activity.
2.2.
The Consumer may withdraw from a distance contract:
1) without indicating a reason;
2) without owing compensation;
3) without owing a contractual penalty;
4) subject to the time limits and conditions set out below.
2.3.
Legal persons, sole traders and individuals purchasing for professional or business purposes do not automatically have the statutory 14-day right of withdrawal.
2.4.
A Business customer may be granted a voluntary right to cancel or withdraw where expressly provided in the particular offer, individual contract or written order confirmation.
3. Period for the exercise of the right of withdrawal
3.1.
The total period for exercising the right of withdrawal shall be 14 calendar days.
3.2.
The Consumer does not need to state the reason for its decision.
3.3. Physical goods
When buying a printed book or other physical commodity, the 14-day period shall start from the date on which the Consumer or a third party designated by him, other than the carrier, receives the goods.
3.4.
Where several goods are ordered by one order which are delivered separately, the time limit shall start to run from receipt of the last commodity.
3.5.
Where goods are delivered in several parts or lots, the period begins on receipt of the last part or lot.
3.6.
In the case of a contract for regular delivery of goods for a specified period, the time limit shall start to run from receipt of the first commodity.
3.7. Services and training
For a service contract, including live online training, in-person training, a webinar, consultancy or another service, the 14-day period begins on the date the contract is concluded.
3.8. Digital services and platform access
When purchasing paid access to Lean Champions Platform, subscription or other digital service, the time limit starts from the date of conclusion of the contract.
3.9. Digital content
In the case of an electronic book, recorded course, video, file, template or other digital content not provided on a material medium, the time limit shall start from the date of conclusion of the contract.
3.10. Mixed orders
Where an order contains a physical commodity, digital content, digital service and service, the time limit for each item shall be determined according to its type.
3.11. Information not provided
Where mandatory information on the right of withdrawal is not provided to the Consumer, the period may be extended to one year and 14 calendar days from the relevant starting date.
3.12.
Where mandatory information is provided within that one year, the Consumer may exercise his right of withdrawal within 14 calendar days of receipt of the information.
4. How to exercise the right of withdrawal
4.1.
To exercise the right of withdrawal, the Consumer must inform us of their decision before the applicable 14-day period expires.
4.2.
The notification may be made by:
1) the electronic withdrawal form published in Lean Champions Platform;
2) the standard withdrawal form published on the ‘Withdrawal form’ page;
3) unambiguous e-mail to admin@leanchampionscommunity.com;
4) a written application sent by post or courier;
5) another unambiguous written statement, which clearly establishes the Consumer's decision to withdraw from the contract.
4.3.
The use of the standard form is not mandatory.
4.4.
To help process the request correctly and without undue delay, it should preferably contain:
1) name and surname of the Consumer;
2) email address and contact telephone;
3) order number;
4) name of the product or service;
5) date of order;
6) date of receipt, activation or start of the service;
7) a clear statement that the Consumer is withdrawing from the contract;
8) information on whether the withdrawal concerns the entire order or only particular items;
9) address for correspondence where necessary;
10) date of application.
4.5.
When sending a paper application, the Consumer's signature is given. On an electronic application, a handwritten signature is not necessary unless the law requires otherwise.
4.6.
The period shall be deemed to be respected where the application for withdrawal has been sent before the expiry of the 14-day period, although it may be received by the Merchant after that date.
4.7.
When submitting via the electronic form, the system shall send automatic confirmation, a unique application number and a copy of the information provided to that electronic address.
4.8.
Upon application submitted by email or other electronic means, the Merchant shall send confirmation of its receipt on a durable medium without undue delay.
4.9.
The Consumer should store:
1) a copy of the application submitted;
(2) the electronic confirmation;
3) the unique application number;
4) the document for sending the returned goods;
5) the tracking numbers of the consignment;
6) other relevant correspondence.
4.10.
The burden of proving that the right of withdrawal is exercised within time limit is borne by the Consumer.
5. Contact details for notifying the Merchant
5.1.
The withdrawal notification may be addressed to:
LEAN BULGARIA OOD
Unified Identification Code (UIC): 203317933
VAT identification number: BG203317933
Address: Sofia, 55 Kiril Popov Street, entrance A, floor 1, apartment 4, Republic of Bulgaria
Email: admin@leanchampionscommunity.com
Telephone: +359 896 060 911
5.2.
Telephone notification may be used to obtain information or assistance, but the Consumer should also send a written or electronic statement to prove the withdrawal.
5.3.
Prior contact with the Merchant is not an additional condition for valid withdrawal where the Consumer has already sent an unambiguous request within the time limit.
6. Consequences of withdrawal
6.1.
Valid exercise of the right of withdrawal ends the parties’ obligations to perform the relevant contract.
6.2.
When the contract has already started to be executed, the effects shall be determined according to the product or service type and according to the rules below.
6.3.
In the event of withdrawal of a basic contract, the related additional contracts shall be automatically terminated, except where the law provides otherwise.
6.4.
Where physical goods include a free digital bonus, the Merchant may terminate bonus access following valid withdrawal from the main purchase.
6.5.
After exercising the withdrawal of digital content or digital service, the Consumer is obliged to suspend their use and not to provide them to third parties.
6.6.
The Merchant may disable the relevant digital access, make the content inaccessible or block the associated functionality without limiting the Consumer's legal right to obtain content which he has created or provided when using the digital service.
7. Return of physical goods
7.1.
After notifying the Merchant of withdrawal, the Consumer must send or hand back the physical goods without undue delay and no later than 14 calendar days after the date of notification.
7.2.
The time limit shall be respected when the goods are sent before the expiry of the 14-day period.
7.3.
The goods shall be sent to the following address:
Recipient: LEAN BULGARIA OOD
Address for return: Sofia, 55 Kiril Popov Str., A, floor 1, ap. 4, Republic of Bulgaria
Tel.: +359 896 060 911
7.4.
The consignment should include information about:
1) the name of the Consumer;
2) order number;
3) the number of the application for withdrawal;
4) returned products;
5) address or email contact.
7.5.
The Consumer bears the direct cost of returning physical goods when exercising the right of withdrawal.
7.6.
If goods are returned because of a valid claim, a defect, damage or non-conformity, costs are handled under the complaints rules, not the rules for returns following withdrawal.
7.7.
The return consignment must not be sent cash on delivery.
7.8.
A consignment sent cash on delivery or with carriage payable by the recipient without prior written agreement may be refused.
7.9.
Refunds are made separately under this policy, not through a cash-on-delivery charge on the return consignment.
7.10.
The Consumer should pack the goods in a way that prevents damage during transport.
7.11.
Liability for damage to or loss of the return consignment before receipt is determined by the applicable rules for the chosen transport method.
8. Condition of returned goods
8.1.
The Consumer has the right to open and inspect the goods as necessary to establish their nature, characteristics and normal functioning.
8.2.
The Consumer is liable only for diminished value of the goods caused by handling beyond what is necessary for ordinary inspection.
8.3.
In the case of a printed book, actions which may lead to a reduction of value shall include, without the listing being exhaustive:
1) long-term use;
2) folding or tearing of pages;
3) highlighting, writing or adding notes;
4) soiling or water damage;
5) damage to the cover;
6) removal of parts of the product;
7) other uses which go beyond the usual examination.
8.4.
A finding that the goods have diminished in value does not automatically justify refusing to accept their return.
8.5.
Where there is a proven decrease in value, a corresponding and justified amount may be deducted from the refund.
8.6.
The original packaging is not a mandatory condition for exercising the right of withdrawal.
8.7.
The absence of an original packaging can only be considered if it has led to a real decrease in the value or damage to the product.
8.8.
The Consumer is not liable for diminished value if they were not provided with the required information about the right of withdrawal.
9. Refund of amounts paid
9.1.
Following valid withdrawal, the Merchant refunds all payments received from the Consumer under the relevant contract without undue delay and no later than 14 calendar days after being informed of the withdrawal.
9.2.
For withdrawal from an entire order involving physical delivery, the refund includes:
1) the price of returned goods;
2) the price of withdrawn services or digital products, where refundable;
3) the value of the cheapest standard method of initial delivery offered by the Merchant.
9.3.
If the Consumer chose a delivery method more expensive than the least expensive standard delivery, the difference is not refunded.
9.4.
For partial withdrawal from an order, the original delivery cost is refunded only to the extent that it would have been lower without the withdrawn item.
9.5.
In the case of a contract for the sale of physical goods, the Merchant may retain the refund until the earlier of the following events occurs:
1) receiving the returned goods;
2) receipt of evidence that the Consumer has sent the goods back.
9.6.
The right to withhold a refund described above does not apply if the Merchant has offered to collect the goods itself.
9.7.
The amounts shall be reimbursed by the same means of payment used in the initial transaction, unless the Consumer expressly agrees with another way which does not result in additional costs for it.
9.8. Payment by bank card
When payment by bank card via myPOS, the refund shall be directed to the card or payment instrument used in the initial transaction.
9.9.
The amount paid by bank card shall not be refund in cash, except where it is permissible by law and by the rules of the paying operator.
9.10.
After ordering refund, the period within which the amount is reflected in the card or bank account may depend on the servicing bank, card scheme or payment operator.
9.11.
The bank’s or payment provider’s processing time does not change the Merchant’s obligation to initiate the refund within the statutory period.
9.12. Payment by bank transfer
Upon payment by bank transfer, the amount shall be refunded to the bank account from which the payment is received, unless the Consumer expressly agrees with another free way for it.
9.13.
If additional bank details are needed for a refund, requesting them must not cause undue delay, and the Consumer should supply them in good time.
9.14. Cash on delivery
For an original payment made cash on delivery or by postal money transfer, the refund uses an appropriate traceable payment method.
9.15.
A refund to a bank account following an original cash-on-delivery payment requires the Consumer’s express agreement and must not entail additional costs for them.
10. Digital content supplied without a tangible medium
10.1.
Digital content may include:
1) electronic books;
2) recorded video lessons;
3) audio materials;
4) files for download;
5) presentations;
6) templates;
7) electronic manuals;
8) courses recorded;
9) other data created and provided in digital form.
10.2.
In principle, the Consumer has a 14-day right of withdrawal starting when the contract is concluded.
10.3.
Where the Consumer wishes the digital content to be supplied immediately, before the 14-day period expires, they must, in advance and through a separate field:
1) expressly agree that the supply may begin immediately;
2) confirm that they understand that, after the supply begins, they will lose their right of withdrawal in respect of the relevant digital content.
10.4.
The Merchant provides the Consumer with confirmation of the consent and acknowledgement given on a durable medium.
10.5.
The right of withdrawal is lost after the supply begins only when the following conditions are met simultaneously:
1) the contract obliges the Consumer to pay a price;
2) The Consumer has given explicit prior consent;
3) The Consumer has confirmed that he understands the loss of the right;
4) The Merchant has provided the necessary confirmation on a durable medium;
5) the provision of digital content has indeed begun.
10.6.
Where any of these conditions is not met, the right of withdrawal shall not be deemed lost.
10.7.
If the Consumer does not consent to immediate supply, the Merchant may postpone supply until the 14-day period has expired.
10.8.
After valid withdrawal, the Consumer must stop using the digital content and stop supplying it to third parties.
11. Digital services, subscriptions and access to the platform
11.1.
Paid access to Lean Champions Platform, online functionalities, software modules and interactive learning environment is usually a digital service.
11.2.
The Consumer has a 14-day right of withdrawal starting when the contract is concluded.
11.3.
Where the Consumer wishes the digital service to start before the expiry of the 14-day period, he must make a separate explicit request for early start.
11.4.
The Consumer must be informed that:
1) may exercise its right of withdrawal until the expiry of the period if the service is not fully executed;
2) if they withdraw after the service has started, they may owe a proportionate amount for what was actually supplied up to withdrawal;
3) after full performance, they may lose the right of withdrawal if the statutory conditions are met.
11.5.
The proportional amount shall be calculated on the basis of the agreed final price and the actual part of the service provided.
11.6.
If the agreed price is excessive in relation to what was supplied, the proportionate amount is based on the market value of what was actually supplied.
11.7.
The Consumer shall not owe a proportionate amount where:
1) has not received the mandatory information;
(2) has not expressly requested that the service be initiated within the withdrawal period;
3) The Merchant has not fulfilled another mandatory legal condition.
11.8.
Upon withdrawal, the Merchant may terminate or block access to the relevant paid digital service.
11.9.
Where the law requires this, the Consumer may request the receipt of content which does not constitute personal data and which he has provided or created using the digital service.
11.10.
Such content is provided free of charge, within a reasonable time and in a commonly used machine-readable format, subject to the exceptions provided by law.
12. Online and distance training
12.1.
The regime of withdrawal depends on the actual way the training is provided.
12.2.
A recorded course provided as a video, file or other content for self-use may constitute digital content.
12.3.
Access to an interactive learning environment for a certain period may be a digital service.
12.4.
Live training, a webinar, consultancy or an in-person session is a service.
12.5.
Where the training contains several elements, the withdrawal rules shall apply separately to the relevant elements where they can be distinguished.
12.6.
For live training, the Consumer has a 14-day withdrawal period starting when the contract is concluded.
12.7.
If training is to start before the 14-day period expires, the Consumer must make an explicit request for early start.
12.8.
Upon withdrawal after the start of the training, the Consumer may owe a proportionate amount for the part actually provided when the legal conditions are met.
12.9.
After the paid training has been fully delivered, the right of withdrawal is lost only when:
1) the implementation has started with the explicit prior consent of the Consumer;
2) The Consumer has confirmed that he understands the consequence;
3) the service is complete.
12.10.
A training course having a specific date does not itself remove the right of withdrawal unless the contract falls within an express statutory exception.
12.11.
Once the statutory right of withdrawal has expired or has lawfully been lost, additional voluntary cancellation terms published in the Terms and Conditions or the particular training offer may apply.
13. Partial withdrawal and combined orders
13.1.
The Consumer may request a withdrawal:
1) of the whole order;
2) one or more individual items only, where they can be separated from the rest of the contract.
13.2.
For partial withdrawal, the price of the relevant items is refunded, taking account of the applicable rules on delivery, use and supply.
13.3.
Where a package is sold as an indivisible product with a single price, the possibility of partial withdrawal shall be determined according to the nature of the package, the specific offer and the applicable legislation.
13.4.
When a free one-month access to the Platform is included in a physical book, the valid withdrawal from the book may result in the termination of the bonus access.
13.5.
Where digital access is purchased and priced as a separate item, the right of withdrawal is assessed separately under the rules for digital content or digital services.
13.6.
A single payment transaction does not change the legal rules applying to the individual items.
14. Cases where the right of withdrawal does not apply or is lost
14.1.
The right of withdrawal shall not apply or may be lost only in the cases expressly provided for by law.
14.2.
The possible applicable exceptions include contracts for:
1) a fully performed service where performance began with the Consumer’s express prior consent and the Consumer acknowledged that full performance would result in losing the right of withdrawal;
2) digital content not supplied on a tangible medium, the supply of which has begun with all statutory conditions for consent, acknowledgement and information on a durable medium fulfilled;
3) physical goods made to order or according to the individual requirements of the Consumer;
4) a book or other product personalised at the Consumer’s specific request, where the personalisation makes it a product made to their individual requirements;
5) goods liable to deteriorate rapidly or with a short shelf life;
6) sealed goods that have been unsealed after delivery and cannot be returned for health or hygiene reasons;
7) sealed audio or video recordings or computer software that have been unsealed after delivery;
8) other contracts explicitly mentioned in the applicable legislation.
14.3.
An ordinary printed book is not excluded from the right of withdrawal merely because it has been unpacked and inspected.
14.4.
Downloading or opening electronic content does not automatically remove the right of withdrawal unless all statutory conditions have been met in advance.
14.5.
Activating paid access to the Platform does not automatically result in the immediate loss of the right of withdrawal for the entire period of the digital service.
14.6.
Where a particular product falls under a legal exception, this shall be clearly indicated on its page and before sending the order.
15. Difference between right of withdrawal and claim
15.1.
The right of withdrawal allows the Consumer to terminate the contract within the specified time limit without the product or service having a defect.
15.2.
A claim concerns:
1) defect;
2) damage;
3) lack of compliance;
4) missing part;
5) wrongly sent goods;
6) Digital content not provided;
7) non-functioning digital service;
8) another failure of the contract.
15.3.
For a claim, costs and remedies are determined under the statutory conformity rules and the ‘Complaints’ page.
15.4.
The exercise or expiry of the right of withdrawal shall not deprive the Consumer of the right to lodge a claim within the applicable legal period.
16. Processing of personal data
16.1.
When a withdrawal request is submitted and processed, the following data may be processed:
1) name and surname;
2) email address;
3) telephone;
4) address for correspondence;
5) number and content of the order;
6) payment information;
7) banking data where necessary for refund;
8) information on the returned consignment;
9) the content of correspondence;
10) technical data necessary to demonstrate the application submitted.
16.2.
The data shall be processed for:
1) fulfilling the legal obligations of the Merchant;
2) termination of the contract;
3) acceptance and tracking of returned goods;
4) reimbursement of the amounts paid;
5) accounting;
6) prevention of fraud;
7) establishment, exercise or defence of legal claims.
16.3.
Detailed information is published in the Privacy Policy.
17. Contacts and assistance
17.1.
In the case of issues concerning the right of withdrawal, the Consumer may contact:
LEAN BULGARIA OOD
Email: admin@leanchampionscommunity.com
Telephone: +359 896 060 911
Address: Sofia, 55 Kiril Popov Street, entrance A, floor 1, apartment 4, Republic of Bulgaria
17.2.
The Consumer may use the electronic form published on the ‘Withdrawal form’ page.
17.3.
The Merchant does not require the Consumer to obtain prior authorisation, number or approval in order to exercise its right of withdrawal validly within the legal period.
17.4.
The unique number of the electronic application shall be provided for the traceability and proof of the application and not as a condition for the occurrence or validity of the right of withdrawal.
18. Entry into force
18.1.
This information takes effect on the date shown in the “Effective from” field.
18.2.
For a particular order, the applicable version of the right-of-withdrawal information is the version provided to the Consumer before the contract was concluded and confirmed on a durable medium.
18.3.
The more favourable mandatory rights of the Consumer arising from the applicable legislation shall apply irrespective of the content of this page.
Electronic application
Submit the request online to receive automatic confirmation, a unique reference number and a copy of the information submitted.